This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

It applies to managers and leaders who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Confirm authority to present material on behalf of a business, in accordance with organisational policies and procedures
Identify information that may be subject to confidentiality and manage appropriately
Identify information needs of audience and prepare a position in line with purpose of communication
Use language, written or verbal, that is appropriate for the audience
Use active listening to seek stakeholder and intra-organisational input to achieve a balanced exchange of views
Map stakeholder landscape, identifying key individuals and target groups in line with organisational objectives
Prepare realistic positions and supporting arguments in advance of the likely expectations and tactics of others
Acknowledge differences of opinion to encourage the rigorous examination of all options
Use a variety of communication styles to present business positions to best effect
Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
Keep negotiations focused on key issues and moving forward towards a final resolution
Identify the need for any meetings and schedule meetings in response to the need
Prepare materials relating to key issues and disseminate in advance
Develop and circulate an agenda, and use efficient, inclusive meeting procedures to maximise participation and maintain order
Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
Summarise outcomes of meetings for action and distribute to stakeholders promptly, as required
Identify appropriate forums to present business positions, in line with organisational objectives
Obtain reliable information and advice to prepare appropriate presentations
Adapt language, explanations, media and information/entertainment balance to meet the needs of the audience
Respond to questions openly, honestly, and in accordance with organisational policies
Confirm authority to present material on behalf of a business, in accordance with organisational policies and procedures
Identify information that may be subject to confidentiality and manage appropriately
Identify information needs of audience and prepare a position in line with purpose of communication
Use language, written or verbal, that is appropriate for the audience
Use active listening to seek stakeholder and intra-organisational input to achieve a balanced exchange of views

Assessment Cover Sheet

BSBLDR513 - Communicate with influence

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBLDR513 - Communicate with influence

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: